Privacy Policy

This Privacy Policy explains what information Fresh! Laundry collects when you visit our website, create an account, or use our laundry pickup and delivery service, how we use it, and the choices you have.

Account and service details: your name, email address, phone number, service address and ZIP code, pickup and delivery preferences, gate or access notes, and the laundry preferences you save such as wash temperature, soap choice, per-garment drying, and stain-treatment requests.

Order details: pickup and delivery windows, bag counts, order status history, notes you add to an order, and messages you send us.

Lead and contact details: if you submit a contact form, we collect the name, email, phone, and ZIP code you provide along with your message.

Giveaway entries: when you enter a giveaway we collect the name, email, phone, and ZIP code you provide, any referral code used, and a one-way scrambled fingerprint of your network address. The fingerprint cannot be turned back into your IP address; we use it only to keep one person from entering the same giveaway many times, and we do not use it for advertising or profiling.

Job applications: if you apply for a role with us, we collect the name, email, phone, city, availability, and any message you provide, along with which role you applied for.

Payments and subscriptions are processed by Stripe. Card numbers are entered directly with Stripe and are never stored on our servers. We retain only limited billing data such as the card brand and last four digits, subscription status, invoice amounts, and payment outcomes so we can show your billing history and support your account.

Like most websites, we receive basic technical information such as IP address, browser and device type, pages viewed, and the referring website. We also record campaign attribution details when you arrive from an advertisement or postcard link, including the campaign, medium, and UTM parameters in the link and the landing page you first visited. This attribution data is stored only in our own database - we do not share it with any advertising or analytics platform, and we do not run third-party analytics or ad-tracking scripts on our site.

Our site loads fonts from Google Fonts, which means your browser sends a request directly to Google's servers when you visit; this shares basic technical information like your IP address and browser type with Google, subject to Google's own privacy policy.

We use browser storage and cookies that are necessary to keep you signed in, remember your session, and preserve campaign attribution during a visit.

We use your information to create and manage your account, schedule and route pickups and deliveries, wash your laundry according to your saved preferences, process subscription payments and additional charges, send order status and billing notifications, respond to your questions, prevent fraud and misuse, measure how our marketing performs, and improve the service.

We do not sell your personal information. We share it only with service providers that help us operate, and only as needed: Stripe for payments and subscription billing, Supabase for hosting and storing account and order data, Resend for transactional emails such as order and billing notifications, Twilio for SMS text notifications about your orders and account, and Google Fonts, which loads fonts directly from Google's servers on every page view.

Our staff see the information required for their role. Drivers see pickup and delivery details, folding staff see care instructions for the orders they handle, and customer liaisons and managers can view and update account, preference, and billing details.

We may also disclose information when required by law, to enforce our terms, to protect our rights or someone's safety, or in connection with a merger or sale of our business.

We keep account, order, and billing records for as long as your account is active and afterward as needed to meet legal, tax, accounting, and dispute-resolution obligations. Contact-form leads are retained for our sales follow-up and then removed on request.

Giveaway entries are retained for the duration of that giveaway and a reasonable period afterward to resolve winner claims and disputes, then removed. Job applications are retained while we consider you for open roles, and for a reasonable period afterward in case a similar role opens, then removed on request.

We protect your data with encrypted connections, access controls scoped to staff roles, and database-level row security so customers can only reach their own records. No system is perfectly secure, but we work to keep your information safe and to address issues promptly. If we experience a security breach affecting your personal information, we will notify affected customers and any relevant authorities as required under Utah law and other applicable law.

You can view and update your name, address, contact details, and laundry preferences at any time in your account. You can pause or cancel your subscription from the billing section, subject to the cycle rules in our Terms of Service.

You may request a copy of your personal information, ask us to correct it, or ask us to delete it. We aim to respond to these requests within 30 days. To protect your account, we may take reasonable steps to verify your identity before fulfilling a request to access, correct, or delete your information. We may need to keep certain records to meet legal and financial obligations. To make a request, email support@tryfreshlaundry.com.

You can opt out of marketing email at any time using the unsubscribe link. Operational messages about your orders and billing are part of the service.

The service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy as our service evolves. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you in the app or by email.

Questions or privacy requests? Use the contact form on our site or email support@tryfreshlaundry.com.